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Betanna Payment Policy
Betanna operates online gaming services. This Payment Policy governs all deposits and withdrawals conducted on Betanna platforms and forms part of Betanna's Terms and Conditions. By making a payment to Betanna or requesting a withdrawal, you acknowledge and agree to this Policy and Betanna's applicable regulatory obligations.
Identity verification and AML compliance
Betanna may require identity verification prior to processing payments. Acceptable documents include government-issued photo identification, and proof of address dated within the last three months (such as a utility bill or bank statement). In cases of high-value payments or jurisdictions with enhanced due diligence, Betanna may request additional documentation. Payments may be suspended or declined until verification is complete. Betanna conducts payment processing in accordance with applicable anti-money laundering laws and retains records in line with legal and regulatory retention requirements.
Deposits
Minimum deposit per transaction: €25. Maximum deposit per transaction: up to €5,000, subject to payment method, currency, jurisdiction, and verification status. Some payment methods may carry lower or higher limits. Deposits credited to your Betanna account after successful processing by the payment processor and Betanna’s verification steps are complete. Where a deposit is reversed by a payment processor, card issuer, or bank, Betanna reserves the right to reverse the corresponding balance and may require further verification before accepting future payments.
- Third-party or anonymous funding; deposits from such sources may be rejected or reversed in Betanna’s discretion.
- Deposits funded with a card or payment method that subsequently fails verification may be reversed and may trigger additional checks on the associated account.
Withdrawals
Minimum withdrawal per request: €25. Maximum withdrawal per request: up to €5,000, depending on payment method and jurisdiction. Withdrawals are paid to the same payment method used for funding unless Betanna approves an alternative in accordance with its policies. All withdrawal requests are subject to successful account verification and anti-fraud screening. Betanna may require additional verification for high-value withdrawals or unusual activity before approving payment.
Processing, timing and payment flows
Payment processing times depend on the chosen payment method, regulatory checks, and verification status. Deposits are typically credited promptly following payment confirmation, while withdrawals follow Betanna’s processing procedures and may be delayed due to verification steps or security reviews. Betanna reserves the right to suspend processing of any payment where required by law, regulation, or risk assessment.
Fees and charges
Betanna may impose fees for certain payment methods, currency conversions, or chargebacks as permitted by applicable law and the terms of the payment provider. Any such fees will be disclosed prior to payment confirmation where possible and will be charged to the account balance or deducted from the transaction amount as applicable.
Limits, monitoring and restrictions
Betanna imposes per-transaction and rolling limits on deposits and withdrawals as described above. In instances of unusual or high-risk activity, Betanna may apply temporary or permanent limits, suspend certain payment methods, or require additional verification in accordance with its compliance program.
Security of payment data
All payment data is processed using industry-standard security measures and protected in transit and at rest. Betanna adheres to applicable data protection laws and does not store sensitive payment details beyond what is necessary for processing, in accordance with prevailing standards and regulations.
Responsible gambling, self-exclusion and payment controls
Betanna provides tools to set deposit limits, implement self-exclusion, or take breaks from gameplay. Payment controls may automatically restrict access to payment methods during self-exclusion periods. Betanna monitors payment activity for indicators of problem gambling and will take appropriate action consistent with its Responsible Gambling Policy.
Disputes, refunds and chargebacks
For any payment dispute, contact Betanna Support for prompt investigation. Betanna will cooperate with payment providers and regulators to resolve issues. If a chargeback is initiated, Betanna may contest the chargeback and may reverse the corresponding deposit as required by card network rules, payment provider policies, or applicable law. All disputes are handled under Betanna's Dispute Resolution procedures and relevant legal frameworks.
Privacy, data retention and regulatory compliance
Betanna processes personal data collected for payment processing, anti-fraud screening, and regulatory compliance in accordance with Betanna's Privacy Policy and applicable data protection laws. Records will be retained for the period required by law or regulation and may be shared with payment processors, banks, and competent authorities as necessary for compliance and enforcement.
Policy updates and contact
Betanna reserves the right to amend this Payment Policy at any time. Material changes will be communicated through Betanna’s platforms. For questions or assistance with payments, contact Betanna Support.