Lobby Fair Play

Fair Play

Fair Play Commitment

Betanna is committed to a fair and transparent gaming environment in full compliance with applicable laws and regulatory requirements. This Fair Play Policy outlines the controls, procedures, and rights that govern play on Betanna, including game integrity, licensing, transparent rules, responsible gaming, identity verification, security, and dispute handling.

Game Integrity and Technical Controls

All Betanna games employ certified Random Number Generators to ensure outcomes are random and unable to be influenced by operators or players. RNGs are validated by independent testing bodies, and Betanna conducts ongoing monthly reviews of distribution and unpredictability to detect any bias. Betanna maintains an auditable transaction log for each game session and may provide access to these logs on request, subject to applicable privacy and legal constraints. The average payout percentage is calculated as total winnings divided by total wagers, and Betanna reviews this metric monthly to confirm ongoing fairness.

Licensing, Regulation, and Compliance

Betanna operates under a recognized gaming regulator and holds a current license in force in its applicable jurisdiction. Betanna complies with licensing conditions, anti-fraud requirements, and consumer protection standards applicable to online gambling operators. The regulator and license details are disclosed in the Terms and Conditions consistent with regulatory requirements. Betanna enforces age verification and prohibits participation by individuals under the age of 18.

Rules, Payouts, and Transparency

For every game offered by Betanna, full game rules are published and readily accessible prior to play. Rules specify bet types, outcome determination, and any special features. Betanna discloses applicable payout terms, including the estimated return to player (RTP) where applicable, and provides information about any variance in payouts. Where bonuses or promotions apply, Betanna publishes Bonus Terms and Conditions that govern wagering requirements, eligibility, and expiry.

Responsible Gaming and Safeguards

Betanna supports responsible gaming and provides self-regulation tools to help players manage play responsibly. Players may set deposit limits on a daily, weekly, or monthly basis; activate cooling-off periods; or initiate self-exclusion for defined periods. Age verification procedures are enforced, and participation is restricted to adults 18 years or older. Betanna provides information and links to support resources, including self-help materials and access to professional help where available.

Identity Verification and AML/KYC

Betanna applies AML and KYC controls in accordance with applicable law. Customers may be required to provide identity documentation before and during use of the service, including government-issued photo identification and proof of address. Verification may be completed within five (5) business days of submission of complete documentation. Betanna conducts ongoing transaction monitoring and due diligence to detect and prevent fraud, money laundering, and other prohibited activities.

  • Required documents: government-issued identification and proof of address.
  • Verification timeline: up to five (5) business days after receipt of complete documents.
  • Ongoing monitoring: continuous transactional monitoring and due diligence.

Security, Data Protection, and Privacy

Betanna uses industry-standard security measures to protect customer information, including encryption for data in transit and at rest, access controls, and regular security assessments. Personal data processing complies with the Privacy Policy, and Betanna retains data in accordance with legal and regulatory requirements. Betanna maintains technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of data.

Complaints, Disputes, and Independent Resolution

Participants may submit complaints via the designated complaint channels described in the Complaints Policy. Acknowledgement of receipt is provided within two (2) business days, and Betanna aims to resolve complaints within fifteen (15) business days unless a longer period is required by law or complexity of the matter. If a player remains dissatisfied, they may refer the matter to an independent ADR provider in accordance with the Complaints Policy.

Records, Auditability, and Right to Inspect

Betanna maintains an auditable record of all gaming and financial transactions in compliance with regulatory obligations. Upon written request and to the extent permitted by law, Betanna may provide access to or copies of transactional logs and related records relevant to a dispute or compliance review.

Contact and Support

Betanna provides support channels for inquiries, technical issues, and complaints through the standard customer service contact points. Betanna commits to timely communication and transparent resolution processes in accordance with these policies and the Terms and Conditions.